Privacy & Cookies

Naturally, in order to deliver our products, we need some information from you. Some legal grounds for using your data under privacy laws are:
– Orders
– Delivery
– Return & repair
– Contact with customer service

In addition, your data may be used for optimal personal service, such as:
– Contacting our customer service
– Visiting our website
– Your account
– Newsletter & email (actions)
– Social media
– Reviews & customer satisfaction survey

To receive a newsletter or email promotions, you must have given your own consent first. We will not send you unsolicited emails. In addition, you can unsubscribe from this at any time, at the bottom of the newsletter or email campaign.

Who has access to your data?
As indicated earlier, we handle your data with care. To optimize our service to you, your data will only be provided to third parties, such as our delivery and payment partners. This data may be used by these third parties only for the purposes, for which they have been engaged. We never sell your information to third parties.

Data storage
Your data will be stored in our own database in the Netherlands. We store your information in order to provide you with the best possible service. But we do not keep them longer than necessary. Below is how long we keep your data:
– We keep invoice, payment and order information for 7 years, in line with the requirements of the tax authorities. After this, we only use anonymous data for internal analysis.
– We delete inactive customer accounts after 5 years. After this, we only use anonymous data for internal analysis.
– Data that we have from you because you have signed up for a discount offer or newsletter, we keep until you unsubscribe.

Access to your data
You can request at any time the information we hold about you. In your account, you can also edit or delete your information. Can’t figure it out? If so, please contact our customer service department.

Questions?
If you have any questions after reading the above privacy statement, please send us an email and we will try to answer your question as soon as possible.